Frequently asked questions

Choose a trip, a date and the number of travellers on the booking page. You see availability and the full price, enter your details, then pay online through PayPal.

As soon as we receive your payment. You then receive an email with your booking reference. Until then, your places are only held for a short time.

Online through PayPal. Where a trip has a deposit, you pay the deposit online to confirm, and the balance on the day of the trip, as shown in your booking.

Yes. Our cancellation policy explains the refund for each cancellation time, how to change your date, and what happens if we have to cancel.

It depends on the trip. What is included is listed on each trip page under Included.

Where available, private trips are shown on the trip page and on the private tours page. They are priced per vehicle, according to the size of your group.

Yes, children can travel with an adult. When you book, you enter the number of children; some trips have a reduced child price, which is shown before you pay.

Water, sun protection, a warm layer, comfortable shoes, some cash in dirhams and your passport or ID. Our travel guide has more tips.